These Terms & Conditions set out the basis on which we make and supply products to you through our website and directly for custom orders.
By placing an order with us, you agree to these Terms set out by Gopal Kanda Ltd.

In this contract:

• 'We', 'us', 'our' means Gopal Kanda Label  (Gopal Kanda. Ltd) a company incorporated in United Kingdom with Company registration no.16440223

• 'You' or 'your' means the person using our site to buy goods from us. If you are under 16 you must obtain permission from your parent or guardian before you register on or buy anything from this site. We reserve the right only to accept order from people over 18.

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1. Introduction

1.1 If you buy goods on our site you agree to be legally bound by this contract.

1.2 You may only buy goods from our site for non-business reasons.

1.3 This contract is only available in English. No other languages will apply to this contract.

1.4 When you place an order on the site by adding your selected item(s) to the shopping bag and proceeding to checkout. Items in your shopping bag are not reserved and may be purchased by another customer. Please read and check your order carefully before submitting it.

1.5 Payment will be collected immediately upon completion of the payment process and an email will be sent to confirm your order.

Another email will be sent at a later day to confirm the details of the delivery of your outfit.

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2. Made-to-Order and Custom Design 

● All outfits sold through our website are made to order, regardless of the size selected.

● Custom design orders are available via direct contact with us and may include additional fittings, consultations, or timelines. Custom order prices may vary from made to order pieces.

● As each piece is made specifically for you, production times may vary, and we will confirm estimated delivery timelines when you place your order. We usually operate to dispatch items within 4-8weeks. If your order is urgent, please contact us directly- hello@gopalkandalabel.com

 

3. Returns, Exchanges & Cancellations

● Made-to-order pieces: Due to the nature of our business, we do not accept returns or exchanges for change of mind, incorrect size ordered, or if the customer no longer requires the item.

● Custom-made pieces: These are non-refundable and non-exchangeable once production has begun.

● All jewellery items are non-refundable and non-exchangeable once order has been placed, due to hygiene reasons. All customers are provided with 24hours to cancel orders once placed.

 

3.1 Faulty or Damaged Items

● If your item arrives damaged or faulty, please contact us within 24 hours of delivery with details and photographs.

● All claims will be cross-checked against our dispatch records to verify the conditions before shipping.

● Items will be thoroughly examined upon return, and an outcome will only be provided after this inspection.

● If the item is confirmed to be faulty, we will arrange a repair, replacement, or refund as deemed appropriate. We will always try to satisfy our customer needs, in line with the UK Consumer Rights Act 2015.

● If we repair or replace the goods we will deliver the repaired or replaced goods to you at no additional cost to the delivery address you specified when you purchased the goods.

● If we provide a refund we will pay it to the account you used to purchase the goods. Subject to the outfit being unused and unworn with all the tags intact as at the time of receiving the outfit. The refund for any items will be at our sole discretion and will be subject to our inspection team.

● Cancellations: Cancellations must be made within 24 hours of placing the order. After this time, the order will already be in production and cannot be cancelled.
 

3.2 How do I cancel my order within 24 hours or notify Gopal Kanda Label of a faulty item?

● Email hello@gopalkandalabel.com with:

● Name & order number

● Contact number

● if cancelling an item- please state so in your email heading

● If your item was faulty or damaged please describe the issue arisen

● If your item was delivered faulty or damaged, please send any pictures and/or videos of the faulty item

We will aim to get in touch within 1-5 working days to find a resolution and provide the next necessary steps.

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4. Fabric, Colour, jewellery & Design Disclaimer

● Fabrics, embellishments, embroidery, jewellery and finishes are carefully sourced and crafted, but variations may occur due to the nature of materials and handwork.

● Colours may appear different on screens compared to real life. While we make every effort to display accurate images, slight variations in colour, texture, or finish will not be considered defects.

 

5. Measurements & Fit 

● Customers are responsible for providing accurate sizing information at the time of purchase.

● We allow a margin of 2–4 inches in each outfit to allow for ease of adjustment.

● Any alterations required after delivery are the customer’s responsibility.

● For the most accurate guidance, we have provided sizing charts in correlation with each sizing brackets, please refer to this chart to make the correct decision when placing your order.

 

6. Aftercare & Maintenance 

● Once delivered, the care of the garment or jewellery is the responsibility of the customer.

● We recommend making a note and following the care instructions stated online for each piece you wish to purchase. Damage caused by incorrect care, cleaning, or handling will not be covered by our policies.

 

7. Confidentiality & Privacy 

● Any personal or confidential information you share with us (such as measurements, contact details, or custom design preferences) will be used solely for the purpose of fulfilling your order.

● We will never share your information with third parties without your consent, except where legally required.

● Please also refer to our Privacy Policy (section 10) for details on how we handle data in line with UK GDPR regulations.

 

8. Intellectual Property 

● All designs, images, and content on this website are the intellectual property of Gopal Kanda ltd.

● They may not be copied, reproduced, or used for commercial purposes without our prior written consent.

 

9. Consumer Rights 

Nothing in these Terms affects your statutory rights under UK consumer protection laws, including the Consumer Rights Act 2015.

10. Governing Law 

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

This covers:

● Made-to-order + custom disclaimers

● No returns/exchanges (except faulty) in line with UK law

● Colour/fabric disclaimer

● Measurements and margins

● Aftercare responsibility

● Confidentiality & GDPR

 

11. Privacy Policy 

At Gopal Kanda Label, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us through our website, direct contact, or custom order process.
 

11.1 Information We Collect

We may collect the following information when you place an order or contact us:

● Personal details (name, address, email, phone number)

● Payment details (processed securely via third-party payment providers; we do not store full card information)

● Measurements and design preferences (for custom orders)

● Communication records (emails, messages, enquiries)
 

11.2 How We Use Your Information

We use your information to:

● Process and fulfil your orders

● Communicate with you about your order or enquiry

● Provide customer support

● Improve our products and services

● Comply with legal or regulatory requirements

● By sharing your contact details, you will receive exclusive updates, invitations, and priority access to Gopal Kanda Label collections and events. Unless you have notified us otherwise to hello@gopalkandalabel.com
 

11.3 Sharing of Information

● We will never sell, rent, or trade your personal information with third parties.

● We only share your details with trusted service providers where necessary (for example, payment processors, delivery couriers).

● Any third parties engaged will process your information securely and only for the purpose of fulfilling your order.
 

11.4 Data Security

● We take all reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure.

● Secure payment systems are used for all online transactions.

● Access to your information is limited to those who need it to carry out their work.
 

11.5 Data Retention

● We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

● Custom design details (such as measurements) are securely deleted when no longer needed.
 

11.6 Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

● Access the personal information we hold about you

● Request corrections to inaccurate information

● Request deletion of your information where legally permissible

● Object to the processing of your information

● Withdraw consent (where applicable)

To exercise these rights, please contact us at: hello@gopalkandalabel.com
 

12. Cookies 

Our website may use cookies to improve your browsing experience. You can adjust your cookie preferences in your browser settings.
 

13. Updates to this Policy 

We may update this Privacy Policy from time to time. Any updates will be posted on this page, with the date of the last revision clearly stated.
 

14. Contact Us 

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Hello@gopalkandalabel.com

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15. Responsibility 

You are solely responsible for ensuring you have the necessary equipment, internet connection, and technical knowledge to access and use the gopalkandalabel.com website. Your use of the Website is at your own risk. Gopal Kanda Ltd shall not, under any circumstances, be liable to you or any third party for any indirect, incidental, special, or consequential damages — including but not limited to loss of profits, data, or other intangible losses — arising from your use of, or inability to use, the Website. This limitation of liability applies to the fullest extent permitted by law.

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16. Website Accuracy & Disclaimer

Gopal Kanda Ltd cannot guarantee that:

● The gopalkandalabel.com website is free from viruses, malware, Trojan horses, or other harmful components; or

● The information provided on the Website is accurate, complete, or up to date.

● The Website may contain technical errors or other defects, and Gopal Kanda Ltd does not guarantee that such issues will be corrected. All warranties, whether express or implied, including but not limited to implied warranties regarding the Website’s usability, quality, fitness for a particular purpose, or compliance with applicable laws, are expressly excluded. This limitation of liability applies to the fullest extent permitted by law.

 

17. Visitor Conduct 

All visitors to the gopalkandalabel.com website are expected to use the Internet responsibly, courteously, and with respect for the rights of other users. By accessing the Website, visitors agree in particular to refrain from:

● Uploading, posting, emailing, or otherwise transmitting content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, immoral, offensive, or that violates the privacy or personal rights of others.

● Sending unsolicited or unauthorized advertising, promotional materials, chain letters, or any form of solicitation.

● Transmitting software viruses, malicious code, or programs intended to disrupt, damage, or limit the functionality of any software, hardware, or telecommunications systems.

● Disrupting or interfering with the Website, its servers, networks, or connected systems, including violating network rules or procedures.

● Attempting to interfere with the services of any user, host, or network, including introducing viruses, flooding servers, falsifying headers, or manipulating TCP/IP protocol information.

● Accessing data, accounts, or servers without proper authorization.

● Probing, scanning, or testing the vulnerability of systems or networks, or bypassing security measures without authorization.

● Misusing the identity of another person.

● Transmitting information or software from the Website in violation of national or international laws or regulations.
 

Visitors acknowledge the global nature of the Internet and agree to comply with all local and international laws regarding online conduct and the transmission of technical data. Gopal Kanda Ltd reserves the right, at its sole discretion and at any time, to terminate access to the Website or any services without prior notice for any violation of these terms. This is without prejudice to any claims for damages or remedies that Gopal Kanda Ltd may pursue in accordance with these Terms and Conditions.
 

18. Shipping

● We usually aim to dispatch orders within 2-6 weeks, depending on workload. We will be in communication regarding the estimated time frame of your order. If you have contacted us regarding an urgent order, we would have already notified you of the quickest timeline we can offer. 

● Shipment is done via third party courier services 

● Shipment for local orders will take between 5-7days  after dispatch. Please note usually with shipping is dependent on shipping providers, if you need clarification for a more specific timeframe, please contact us directly. 

● We will provide you with shipment tracking details once your order has been dispatched, for you to keep track of your order. 

● Shipment for international orders can take between 7-14 days after dispatch. We will be in contact via email regarding the estimated delivery date.

● we cannot be held responsible for unforeseen delays in shipping relating to natural disasters, flight delays and any other external factors out of our control, that may impact the estimated delivery time. 

 

MAKE UP AND HAIRSTYLING SERVICES TERMS AND CONDITIONS

19. Event Details & Communication 

● The Client must provide all necessary event details, including the timeline for services, at least seven (7) days before the event date.

● Any parking restrictions, fees, or other access issues must be communicated before the event. The Client is responsible for covering any parking/access costs incurred.

 

20. Travel Fees 

● Travel is included within a 10-mile radius of Iver.

● Any travel beyond this radius will be charged at £0.60 per mile.

● International bookings will incur travel charges relating to air fares and local transfers, accommodation throughout the stay during events will also be payable by the client- all of which will be detailed on your invoice.

 

21. Allergies & Sensitivities 

● The Client must inform the Service Provider of any allergies or skin sensitivities at the time of booking or no later than fourteen (14) days before the event date.

● The Service Provider is not liable for any allergic reactions or skin complications that arise due to failure to disclose this information.

 

22. Cancellation Policy 

● The deposit is non-refundable under any circumstances.

 

23. Liability 

● The Service Provider - Gopal Kanda Ltd will take all necessary precautions to ensure a safe and professional service but will not be held responsible for any injuries.

● The Client agrees to release the Service Provider from any liability related to skin reactions, sensitivities, or other issues arising after the service.

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24. Scope of Services & Bridal Preparation 

● All packages booked with Gopal Kanda Ltd cover only the services explicitly included, such as makeup application, hairstyling, and styling as outlined in your booking. Additional services, including but not limited to steaming, ironing, or handling outfits, and styling of individuals not listed on your invoice, are not included and must be arranged separately if required.

● For bridal bookings, only the bride and necessary members of the bridal party involved in the services should be present during the preparation. No additional guests should be in attendance, in order to ensure a calm, focused environment and avoid distractions while the bride is being prepared for her special day.

● Gopal Kanda Ltd reserves the right to pause or reschedule services if interruptions or additional requests outside the booked services significantly impact the timing or quality of service.

 

25. Complaints 

At Gopal Kanda Label, we are committed to delivering the highest level of service and craftsmanship to each of our clients. In the unlikely event that you wish to raise a concern, we kindly ask that you contact us in writing at hello@gopalkandalabel.com. Your complaint will be handled with care, discretion, and professionalism, and we will endeavour to respond promptly to resolve the matter.

 

Policy updated for purchases after 1st October 2025.

 

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